|
The LMT Project Management Service provides businesses with a Project
Manager that is assigned to your account to take charge of managing and
guiding your technology decisions. These individuals have an average
of 10+ years of technology experience and have managed technology departments
at an array of small to medium size businesses.
When it comes time to implement a new project or network infrastructure,
your dedicated LMT Project Manager will work with you remotely to manage and
guide the project to completion. Some projects may require additional resources
in the way of time or personnel and these will be included as part of any project
implementation. Prior to purchasing or deploying any network hardware or
software, you have an understanding of what capabilities your network must
have and how your network will need to scale to accommodate growth in your
business. As your main technology advocate, your dedicated Project Manager
will work with you to help develop and plan for changes to your network to
solve problems, expand capabilities, and improve performance. This will ensure
that your network is prepared for growth, security and scalability while
minimizing costs.
The Project Manager will provide regular schedule calls to review your
existing infrastructure and discuss and plan growth strategies.
As part of any Project Manager Service, your dedicated Project Manager
will provide you with money and time saving purchasing advice. There are many
options on the open market and buying the proper hardware and software can make
a huge difference in your ultimate productivity.
|
Technical Support
Unlimited Telephone Support
Help from a real person is always when you call our toll free line. |
Unlimited Remote Control Support
Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your computer to provide you with fast, easy and secure support service. |
On-Site Support
On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem. |
|
Proactive Support
Automated Desktop Support Agent
Our Automated Desktop Support Agent software includes technologies that will automatically and seamlessly fix problems on your computer. The Automated Desktop Support Agent is a resident application on the computer that constantly scans the computer for potential issues, sends an alert if and when an issue arises, and automatically resolves the problem or offers instructions on how to fix it. |
Automatic Desktop Updates
Our Update Service Module enables LMT to electronically deliver updates, patches, and targeted service messages to the managed computer over the Internet. This also provides LMT with real-time data about installed updates so that LMT can verify that your desktop computers are up to date and protected. |
Microsoft Security Patch Management
With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, LMT will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date. |
"47 Point” Diagnostics/Health Monitoring
Our computer diagnostics software diagnoses 47 key points of your computer health and provides a detailed report of your computer to the LMT service technician. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that your service technician can provide you with support tailed to your specific computer. |
Computer System Tune-Up
Is your PC acting sluggish? Do you have to reboot your computer because of errors and lockups? Our Automated Support Agent software will perform a checkup and various diagnostics to tweak your system and get it running at peak performance again. |
|
Desktop & Data Security
Anti-Virus Monitoring, Management, & Update
We'll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated. |
Symantec AntiVirus™ Software
Our Anti-Virus Monitoring, Management, & Update service includes the world's most trusted antivirus software, Symantec AntiVirus™ that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses. |
Symantec Anti-Spyware™ Software
Our Anti-Virus Monitoring, Management, & Update service includes Symantec Anti-Spyware™ software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information. |
Data Backup Service (Data Files)
Our Data Backup Service provides secure and efficient networked data protection and recovery for computer. All data files (stored in the “My Documents” directory - up to 1GB) are backed up weekly. Our Data Backup Service will enable you to look your colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error. |
|
Setup, Planning and Purchasing
Inventory of PC Hardware
Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading. |
Software Installation & "Basic Training"
Optionally, LMT can remotely install your new software program(s) on your PCs and familiarize your employee with use of these applications one-on-one via remote support. Pricing for this optional service is a one-time charge per software application per PC. Please note that while we do not act as a policing agent for software licensing, it is our policy that we will install and support only software that is properly licensed. |
Networks Partner Access
By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases. |
|
|